General Terms and Conditions of Sale
Provence & Nature
These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply to all product sales made by Provence & Nature (hereinafter referred to as "the Seller") to professionals (hereinafter referred to as "the Client"), in France and internationally. Any order implies full acceptance of these GTC without reservation.
1. Company Identity
Provence & Nature
9 avenue Francis Richard
Phone: +33 (0)4 92 73 21 88
Email: info@provence-et-nature.com
SIRET number: 443 134 689 00092
VAT identification number: FR67443134689
2. Scope
These GTC govern the contractual relationship between the Seller and the Client in the context of product sales offered on the website www.provence-et-nature.com. They prevail over any other document, except in the case of express and written agreement between the parties.
3. Products
The products offered for sale are those listed on the Seller's website or specified in commercial offers sent to professional clients. These products are subject to availability. The Seller reserves the right to modify the product range at any time without prior notice.
4. Orders
4.1. Ordering Process
Orders can be placed via the website, by email, or by any other means accepted by the Seller. Every order is firm and final once confirmed by the Seller.
4.2. Order Modification or Cancellation
Any request to modify or cancel an order must be communicated in writing and accepted by the Seller. The Seller reserves the right to charge administrative fees in the event of modification or cancellation.
5. Pricing and Payment
5.1. Prices
Product prices are quoted in euros (€) excluding taxes (HT) and shipping fees. These fees, if applicable, are communicated to the Client before order validation.
5.2. Payment
Payments can be made via bank transfer, check, or any other means agreed upon with the Seller. Payment conditions (e.g., deposit, deadlines) are specified in the quote or order confirmation.
5.3. Late Payments
In case of late payment, penalties calculated at a rate equal to three times the legal interest rate will be applied. A fixed compensation of €40 for collection costs will also be due.
6. Delivery
6.1. Delivery Times
Delivery times are indicative and depend on product availability. The Seller commits to informing the Client of any delays.
6.2. Transport
Products travel at the Client's risk. The Client must check the condition of the goods upon receipt and notify any claims to the carrier within 48 hours.
6.3. Shipping Fees
Free shipping is offered for orders over €150 in mainland France and the European Union. If a different transporter is required, shipping fees may apply, calculated based on weight and destination, and specified in a prior quote to the Client.
7. Warranties
7.1. Compliance
The Seller guarantees that products comply with current regulations and agreed specifications with the Client.
7.2. Liability Limitation
The Seller's liability is limited to the replacement or refund of non-compliant or defective products. The Seller cannot be held responsible for indirect damages.
8. Confidentiality and Data Protection
The Seller undertakes to respect the confidentiality of personal data collected from its clients, in compliance with applicable data protection laws (GDPR). Collected information is used to process orders, manage business relationships, and send commercial offers unless the client decides otherwise.
The Client has the right to access, rectify, and delete their personal data at any time by sending a request to info@provence-et-nature.com.
9. Intellectual Property
All rights related to products, catalogs, photos, texts, and other materials remain the exclusive property of the Seller. Any unauthorized reproduction or use is strictly prohibited.
10. Force Majeure
The Seller cannot be held responsible for failure to fulfill its obligations in cases of force majeure (strike, pandemic, natural disaster, etc.).
11. Dispute Resolution
These terms are governed by French law. In the event of a dispute, the parties commit to seeking an amicable solution. If no agreement is reached, any dispute will be submitted to the exclusive jurisdiction of the courts where the Seller's registered office is located.
12. Modifications to the GTC
The Seller reserves the right to modify these general terms and conditions of sale at any time. The modifications will be published on the website and will take immediate effect for all orders placed after the publication date.
For any questions regarding these GTC, please contact us at: info@provence-et-nature.com.