Privacy Policy

Welcome to Provence & Nature (hereinafter "the Website"): Last updated: December 4, 2024
Protecting your personal data is a priority for us. This privacy policy explains how we collect, use, and protect the personal information you provide to us.

1. Data Collected

We collect the following data when you use our website:

Personal information: name, first name, email address, phone number, company, business address, VAT identification number.
Browsing data: IP address, device type, browser used, pages visited, and time spent on the Website.
Other data: any information you voluntarily provide via our contact forms or when creating an account.

2. Use of Data

Your data is used for the following purposes:

Processing and delivering your orders.
Managing your customer account.
Improving your user experience on the website.
Sending commercial or promotional communications, subject to your consent.
Compliance with legal and regulatory obligations.

3. Data Sharing

We do not sell or rent your personal data. However, your information may be shared with:

Third-party service providers: payment solutions, delivery services, email marketing platforms, and analytics tools.
Competent authorities: in the event of a legal obligation or dispute.

4. Cookies

Our Website uses cookies to:

Ensure smooth navigation.
Collect anonymous statistics on website usage.
Improve our services.

You can manage your cookie preferences via your browser or directly on our Website.

5. Data Security

We implement strict technical and organizational measures to protect your data from unauthorized access, loss, or alteration.

These include:

Data encryption (SSL/TLS protocol).
Restricted access to servers.
Regular backups.

6. Your Rights

In compliance with the GDPR and other regulations, you have the following rights:

Access to your personal data.
Correction of incorrect information.
Deletion of your data ("right to be forgotten").
Objection to the processing of your data for marketing purposes.
Data portability.
Restriction of processing under certain circumstances.

To exercise these rights, contact us at: info@provence-et-nature.com

7. Data Retention

Your data is retained for as long as necessary for the purposes described or as required by law.

8. Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Any changes will be published on this page with an updated date.

9. Contact

For any questions or concerns regarding this privacy policy, please contact us:

By email: info@provence-et-nature.com

By phone: +33 (0)4 92 73 21 88

By mail: 9 avenue Francis Richard 04700 ORAISON, FRANCE